PRIVACY POLICY

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Coastal Crest Lettings (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our services as a landlord or tenant.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

WHO WE ARE

Company name: Coastal Crest Lettings
Service area: Eastbourne and surrounding areas
Phone: 01323 335140
Email: contact@coastalcrestlettings.co.uk

We act as a letting and property management agent for landlords and tenants.

INFORMATION WE COLLECT

We may collect and process the following personal information:

Information you provide to us:

• Name

• Email address

• Phone number

• Postal address

• Property details

• Landlord or tenant enquiry details

• Identification documents where legally required

• Financial and referencing information for tenants

• Records of communication with us

Information collected automatically:

• IP address

• Browser type and device information

• Website usage data through cookies

  
  

HOW WE USE YOUR INFORMATION

We use your personal data to:

• Respond to landlord and tenant enquiries

• Provide letting and property management services

• Carry out tenant referencing and compliance checks

• Manage tenancies, repairs, and maintenance

• Communicate important service or legal updates

• Meet legal and regulatory requirements

• Improve our services and website

We only collect information that is necessary for these purposes.

LEGAL BASIS FOR PROCESSING

We process personal data under the following legal bases:

• Contractual necessity to provide our services

• Legal obligations under housing and rental legislation

• Legitimate business interests

• Consent where required

  
  

SHARING YOUR INFORMATION

We may share your information with:

• Tenant referencing agencies

• Maintenance contractors and service providers

• Utility companies where necessary

• Legal, regulatory, or local authorities

• IT and software providers

We do not sell or trade your personal data. All third parties are required to keep your information secure and confidential.

DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data, including secure electronic storage and restricted access. Most of our services are handled electronically to reduce risk and improve efficiency.

DATA RETENTION

We keep personal data only for as long as necessary to:

• Provide our services

• Comply with legal and regulatory requirements

• Resolve disputes

• Meet accounting and tax obligations

When data is no longer required, it is securely deleted.

YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data where applicable

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

COOKIES

Our website may use cookies to improve functionality and analyse website traffic. You can manage or disable cookies through your browser settings.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in legislation or our services. Any updates will be published on this page.

CONTACT US

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Coastal Crest Lettings
Phone: 01323 335140
Email: contact@coastalcrestlettings.co.uk